And above all they believe it is acceptable to charge me a cancellation charge for a service that is nothing short of beyond awful. They have simply lost the ability to provide customer service.Īt the time of writing complaint email to them I had been dealing with this problem for five hours which was and is totally unacceptable, this notwithstanding all the time I have lost constantly chasing these guys to cancel the holiday in the first place. I was a long-term returning customer over many years and the way I had been treated is nothing short of shameful, at a time when the travel industry is struggling I would have expected teletext hols to have a desire to retain as many good customers as possible. I expect my refunds with immediate effect. I stressed that given the stress and time they had cost me I was also seeking a refund of my deposit and my cancellation fee as compensation. I provided transcripts of previous live conversations with teletext. Which may I add the TTNG done very little so no point in there body being in place. I also lodged a dispute with my bank and also, which was laos very time consuming in doing and chasing up, I also lodged a complaint via Resolver I had also reported them to The Travel Network Group. I advised it was not a system glitch it was in fact total incompetence on behalf of teletext holidays. I finally got through to an operative, Mr Thomas XXXXX, and he has confirmed I will get an email confirmed the refund and it was a system glitch. I complained of the emotional and financial stress they me under, my calls were very rarely answered by an operative and, in many cases, I was cut off without event speaking to an operative. This created a significant void in my finances, and they had taken money that is simply not payable nor theirs to take. I was advised at the time that no further deductions would be made from my bank account, roll forward to the 1st June and they chose to deduct £1113 from my bank account which I reported to my bank as wrong and potentially fraudulent. Their T&Cs give indication of what it may cost to cancel but given it was at least 90 until my holiday i was willing to accept the loss of my deposit. In short, I cancelled my holiday in May at an additional cost to me of £137 plus my deposit which was shock give I cancelled it in good time and at the time I would possibly lose my deposit. I need and want my money back as I’m not working due to Covid 19 I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. Have tweeted everyday this week and been promised a call back NOTHING. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. I tweet everyday and am told I will get a call. Live chat is useless and the only way I get any results is by Tweeter. They said they would and I would get in 7 days. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. ![]() Be prepared to wait around 12 weeks for processing.I would like to put 0 star. Proof of payment and reference numbers will be required. A refund can be claimed, if not offered already. If the firm goes bust, according to the TTA, you can still go on holiday as planned or can receive a full refund, ATOL covered.Īs for Alpharooms, any future bookings will not be fulfilled or valid. ![]() It is understood that Teletext Holidays have stopped taking further bookings but will honour current and existing holidays. It is understood that Edge Recovery and Insolvency Practitioners, Robert Cundy and Bijal Shah, were hired to manage through the process. This will leave over 4,000 holidaymakers affected since many still await refunds from cancellations and delays caused from the COVID outbreak.īased on the UK Governments insolvency database, the parent company to both firms, Truly Holdings, has ceased trading. the companies have run out of money and any funds left need to be used to pay its debts. Due to this, both have entered liquidation i.e. Today, the Travel Trust Association revoked the membership of Travel giants, Teletext Holidays and Alpharooms.
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